Refund policy

At Paavay, your satisfaction is our priority. We want you to love every purchase, and our return and refund policy is designed to ensure a smooth and worry-free shopping experience.

Eligibility Conditions:

  • Time Frame: You can return items within 7 days from the date of purchase.
  • Condition: Products must be unused, unaltered, unsoiled, and in their original packaging.
  • Exclusions: Discounted products and items purchased on sale are not eligible for return or exchange.

Process for Returns:

  1. Initiate Return: Contact our customer service team by email or by phone number within 7 days of purchase.
  2. Prepare the Package: Ensure the product is in its original condition and packaging.
  3. Send the Item: Ship the item to the return address. Include the original receipt and any return forms provided by our customer service team.

Refund Details:

  • Conditions: Refunds are provided for eligible items returned in their original condition.
  • Form of Refund: Refunds will be issued to the original payment method or as store credit, based on your preference.
  • Processing Time: We will initiate the refund within 2 working days of receiving the return. The bank may take 5 to 7 business days to process the refund.
  • Deductions: Transaction charges/payment gateway fees (0.1% to 3.5% of the transaction amount) will be deducted from the refund amount.

Exchange Procedure:

  • Initiate Exchange: Contact our customer service team to request an exchange.
  • Additional Costs: If exchanging for an item of different value, any price difference will be adjusted.
  • Processing: Follow the same steps as the return process to send the item back.

Shipping Costs:

  • Defective Items: We cover return shipping costs for defective or incorrect items.
  • Change of Mind: Customers are responsible for return shipping costs if returning due to a change of mind.

Contact Information:

For any questions or concerns about returns and refunds, please contact our customer service team:

We are committed to your satisfaction. If you have any concerns or need assistance, please don't hesitate to reach out. Thank you for shopping with Paavay!